The Web Site is owned and operated by DW Travel L.L.C, whose principal office is at Office 702, 7th Floor, DMC Business Center, Dubai Maritime City, PO Box 24113, Dubai, United Arab Emirates. DW Travel is a Dubai government owned organization under the jurisdiction of Ports, Customs and Free Zone Corporation (PCFC).

Your Acceptance of these Terms and Conditions

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of these General Terms and Conditions, and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content

You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in

• the cancellation of your reservation or purchase,
• your forfeiture of any monies paid for your reservation or purchase,
• you being denied access to the applicable travel related product or service, and
• our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that

• you are of sufficient age to use our services (at least 18 years old) and website and can create binding legal obligations in connection with your use,
• you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and
• the information supplied by you or members of your group is true and correct
• you are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements.
• you understand that you are financially responsible for any use of our services or website by you and those using your name or account.

Update Policy

We may amend this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Notice we will place any updates on this webpage and the privacy sections of any relevant Platforms. Please regularly check this webpage and the privacy sections of any relevant Platforms for the latest version of our Privacy Notice. If at any point we decide to make fundamental changes to our Privacy Notice, we will seek to inform you by notice on our website or on the relevant section of any other Platform or email.

Products & Services

Please note that none of the information contained in this website should be viewed or construed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products DW Travel generally offers. The products and service statements on this website are for general description purposes only. Furthermore, not all the products or services are available in every state or country. Send us a message via our contact us page for the name of an agent who can supply you with details regarding terms and conditions, exclusions, products, and services.

It must not be construed that by advertising itineraries and packages to various destinations, any warranty or representation is made by the website to the user as regards the suitability and safety of any particular destination.

Pricing

Our policy assures you of an economic pricing, along with the convenience of making reservation online. Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.

Price Policy

• The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.
• The Company reserves the right to notify you of any increase in price before accepting your booking.
• After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking, the price of your holiday is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel, increase in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the government or regulatory body introduce an increase of taxes. Even then, the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. Surcharges will be notified by a revised Confirmation Invoice sent to you.
• If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
• Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
• The financial commitments offered above by the Company mean that the Company is not able to reduce the holiday prices should the value of the Dirham UAE strengthen.

Methods of Payment

We accept almost all major credit cards, such as Visa, MasterCard. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.

Confirmation of Payment

Once the payment is done, our travel consultants will send you a confirmation slip by e-mail . Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.

Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that all passengers are adequately insured before travelling abroad, for the whole duration of your journey. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

Cancellation Procedures

Prior to making cancellation, we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to DW Travel in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. DW Travel cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.

Cancellation & No Show

Cancellation

• Every Tour Activity/Attraction/Hotel has its own cancellation policies, before booking any activity with DW Travel, client has to read cancellation policy of that particular tour.
• Combo tours can be cancelled, but if anyone is cancelling any of the single tour in combo then they will not able to avail combo offer, in this case DW Travel will consider individual tour price of non-cancelled tour & refund remaining amount.
• Tourist Visa fees is not Refundable once payment done at DW Travel website.
• While booking combo please make sure that all combo tours options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.

No Show

• If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.

Our Responsibilities

• The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
• The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to
  • the acts and/or omissions of any member of the party, or
  • those of a third party not connected with the provision of your holiday, or
  • an event which neither the Company or the service provider could have foreseen or prevented even with due care.
• Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
• The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.

Your Responsibilities

• You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
• Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
• You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
• By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
• It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
• All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.

Confidentiality

Information concerning DW Travel, or any of its subsidiaries, their employees, customers, agents, or others on whom data is collected, stored, or processed is the property of DW Travel and is confidential except for the necessary disclosures required by law.

Indemnity

The user shall hold DW Travel fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against DW Travel due to any actions of the user in using the website.

Limitation of Liability

In any case, no liability on the part of DW Travel arising in any way in respect of any tour, holiday, excursion facility shall not exceed the total amount paid for the tour, holiday, service and shall in no case include any consequential loss or additional expense whatsoever.

Security Warnings

It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses, malicious codes and other items of a destructive nature. In no event will DW Travel be liable to any party for any loss or direct, indirect, incidental, special or consequential damages caused by use of this website, or any other hyperlinked website.

Third Party Websites

You might find external links to third party websites on our Platforms. Our Privacy Notice does not apply to your use of a third party site. We are not responsible for the privacy practices of third party websites and encourage you to read the privacy statements of any such site.

Travel Insurance

DW Travel shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.

Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. Kindly ensure to have the passport valid for the duration of the trip. (Some destinations require passport to be valid for a certain length of time; in general, 6 months after completion of travel). This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

Travel Advice and Vaccinations

Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary or any special safety requests.

Waiver

The Company will undertake to ensure the safety of the client throughout the tour, however aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists

Data Protection Act

It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company’s contract to you.

Service Recovery

If you have a problem during your holiday, you must firstly inform the relevant local Supplier (e.g. your hotel, restaurant, cruise ship, etc.) immediately about the complaint and the issues must be solved at place, is possible. Should they be unable to resolve the matter, please immediately contact us by email: info@dwtravel.ae. If you fail to contact us on time, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this General terms and conditions. All the complaints have to be sent or communicated to DW TRAVEL in written form, within a maximum 7 calendar days after the end of the tour. Please note that you must firstly communicate your complaint to your relevant local Supplier, if not, a complaint addressed firstly to us shall not be relevant.

Governing Law and Jurisdiction

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.